The Office of the Chief Information Officer (OCIO) at Treasury Board of Canada Secretariat (TBS) is modernizing the Policy on Service and Digital (PSD). This reset is a whole-of-government shift in how government programs and services are designed and delivered and better aligned to outcomes.

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Why Change is Needed
About the Policy on Service and Digital
Get Involved
Latest News

Why Change is Needed

Canadians expect government programs and services that are simple, secure, and easy to use. But too often, outdated systems and rules make programs and services harder to deliver and harder for people to access.

The reset of the Policy on Service and Digital (PSD) is about changing that. It will:

Build stronger digital foundations: Modern digital infrastructure is the backbone of great programs and services. Updating the behind-the-scenes systems will connect departments and make programs and services work seamlessly together.
Focus on outcomes, not process: By reducing red tape, the reset will shift attention from rules and procedures to what really matters: delivering real results for people, departments, and society.
Lay a foundation for the future: Modernizing our digital policy means Canada maintains control over the data, technology, and talent that power our programs and services — so they remain trustworthy, resilient, and reflect Canadian values.

The PSD reset is about more than updating policy. It’s about building a government that delivers better programs and services today and is ready for tomorrow.

About the Policy on Service and Digital

The Policy on Service and Digital (PSD) is the Government of Canada’s main policy for how programs and services are designed and delivered. It sets expectations for departments on everything from client experience to digital infrastructure, so that programs and services work better for people.

The reset is focused on:

Simple, secure, easy-to-use programs and services for Canadians
Stronger digital foundations so government systems work together
Better outcomes by reducing red tape and focusing on results
A future-ready policy that protects Canada’s control over its data, technology, and talent

The PSD reset is more than a policy update. It’s about creating a digital government that works for today and is ready for tomorrow.

Get Involved

Help shape the future of digital policy! Your input will help identify ideas and opportunities to improve how government programs and services are designed and delivered, and ensure they are aligned with better outcomes for Canadians.

Stay tuned

Keep checking the page for updates. For more information, please reach out to: PSDReset-PSNreinitialisee@tbs-sct.gc.ca.

Modernizing the Policy on Service and Digital

Stay tuned